Empathy in the Workplace

The COVID-19 pandemic. Civil unrest in our communities. School closures. Quarantine. It is no wonder people are stressed out, feeling isolated, afraid, and hopeless. This past year has impacted people in a way they have never experienced before. And guess what? This all becomes part of workplace issues we face as leaders. It also illustrates the increased importance of empathy in the workplace.  It is important to understand what ‘empathy’ at work means.  Simply put, empathy in the workplace is to show a deep respect for co-workers by demonstrating that you care, as opposed to just going by rules, regulations, and policies.  The Center For Creative Leadership recently released an article that describes key ways leaders and organizations can demonstrate empathy in the workplace. 

This pandemic crisis has given us an opportunity to have a new perspective on our organizational cultures.  As you look to increase empathy in the workplace, consider the following:
 

• Watch for signs of overwork in others—with the added stress of the pandemic, remote learning, caring for elderly, or at-risk family members, employee burnout is a significant problem.  It is important to recognize and address potential burnout early to avoid disengagement.

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• Show sincere interest in the needs, hopes, and dreams of other people—leaders must understand the long-term goals of their team members.  When there is an understanding of these goals, employees are often more engaged and leaders can match work assignments to meet not only the employees’ goals but the organization’s as well.

• Demonstrate a willingness to help an employee with personal problems—in today’s world where our jobs never ‘turn off’, work and personal life are becoming increasingly blurred. It is important to understand that team members are dynamic individuals who are shouldering personal problems while maintaining their professional responsibilities. Transparent two-way communication is a good way to foster psychological safety and help team members feel comfortable sharing when it’s necessary. Plus, it is a great way to show that you care and support them.

• Show compassion when other people disclose a personal loss—even when you cannot personally relate, we can still act empathetically by letting someone know that you care.  Real connections and friendships at work matter. 

The recent pandemic has taught us the importance of agility and resilience. Many of us have revolutionized the way we work with customers and employees. Our teams need to see empathy demonstrated now more than ever.  

Article adapted from SHRM.