Wanted: Patience, Empathy and Understanding

​The employee you just promoted to management has always been fast, productive, smart and creative. However, some of the qualities that make them such an asset aren't translating well into their new role: they get impatient with people who move more slowly than they do. They tend to get frustrated with direct reports who aren't as prolific as they once were. In addition, they grow annoyed with workers who need things explained more than once. How can you as their employer help them acquire the skills—patience, empathy and understanding—that don't come naturally to them?

Emotional intelligence is the capacity to understand and manage your emotions. The skills involved in emotional intelligence are self-awareness, self-regulation, motivation, empathy, and social skills. Recently, it has become a bit of a buzz word in human resources departments across the globe but researchers are saying that it is time emotional intelligence be taken seriously. Embracing the nuances of human emotion in the workplace can have pragmatic benefits, such as better collaboration among employees and a happier workplace.

​The unfortunate trend that has swept western society is the inability to fully understand and tackle human emotions. This trend has spilled into other areas of life - including in the workplace. While emotions are often left at the door when you begin work, this has devastating effects not only on businesses but also employees.

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