 The world is diverse and subsequently so are the organizations for which we work. Employers are viewing people who lack the ability to work and communicate with diverse groups as obsolete and not as value-adding employees. Communicating in a way that makes people feel included, rather than excluded, is not easy for everyone. It requires an understanding of our differences, a commitment to valuing everyone and appreciating individual uniqueness. The following strategies provide a good starting point to communicate inclusively.
Address people the way they want to be addressed. We’ve all heard it, “Treat people the way you want to be treated.” However, is that really true? How about treating people the way they wish to be treated. All of us are different and expect to be treated with respect—but what does that really mean? For example, many Native Americans identify with their tribal background and may prefer being called Navaho or Sioux rather than Native American…and this is fine. Be sure not to judge a person’s preference but simply respect it. Also, keep in mind that different people within a group may want to be addressed differently. Keep an open mind. People can view the same thing differently. Be open to the “different lens” through which other people view the world. Be willing to question your own assumptions and learn from the feedback you receive from others. Just because you see something one way doesn’t mean others see it the same. |
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December 2024
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